Privacy Policy

Effective Date: 1 January 2025

At Isopod Farms, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make purchases, or use our services. Please read this policy carefully to understand how your personal information is handled.

We collect personal information that you provide to us directly when you use our website, including:

Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment details.
Transaction Information: Purchase history, order details, and payment method.
Website Usage Data: Information on how you interact with our website, including IP addresses, browser type, device information, and browsing patterns.
Cookies: We use cookies to enhance your browsing experience and improve the functionality of our website.

We use the information we collect for the following purposes:

To process and fulfill orders, including shipping and payment.
To communicate with you about your orders, products, and promotional offers.
To improve our website, products, and services based on your feedback and usage data.
To send you marketing communications (if you have opted in).
To comply with legal obligations, resolve disputes, and enforce our agreements.

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

We will not share, sell, or rent your personal information to third parties without your consent, except in the following cases:

Service Providers: We may share your information with trusted third-party vendors who assist with our business operations, such as payment processors, shipping carriers, and email marketing services. These service providers are obligated to protect your data and use it only for the purpose of providing services to us.
Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process (e.g., a court order or subpoena).
Business Transfers: In the event of a merger, acquisition, or sale of our company, your personal information may be transferred as part of the transaction.

We use cookies and similar technologies to enhance your experience on our website, analyze traffic, and personalize content. You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of the website.

You have the following rights regarding your personal information:

Access and Correction: You can request to access, update, or correct your personal information by contacting us.
Deletion: You can request that we delete your personal information, subject to legal requirements and our data retention policy.
Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.

Our website may contain links to third-party websites that are not operated or controlled by us. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Isopod Farms
info@isopodfarms.co.za
064 550 7262

By using our website, you agree to the terms of this Privacy Policy. Thank you for trusting Isopod Farms with your personal information!